RETURN / EXCHANGE POLICY
Order changes and cancellations
You may request a change or cancellation within 6 hours of placing your order. Please use our contact form and include your order number and the email address used at checkout. After this window, production may already have started and we may be unable to change or cancel the order.
15-day return and issue-reporting window
Please contact us within 15 days of delivery if your item is damaged, incorrect, or has a printing defect. Include your order number and clear photos of the item and its packaging so we can review the issue.
Eligibility
Because many of our products are made to order, returns are accepted when an item arrives damaged, incorrect, or with a verified production defect. Items must be unused and in their original condition and packaging. We cannot accept returns caused by an incorrect size, design, or address selected by the customer.
Resolution
After reviewing an eligible claim, we may offer a replacement or refund. Verified errors on our part will be replaced and reshipped at no additional cost. Approved refunds are issued to the original payment method; your bank or payment provider may need additional time to post the funds.
How to contact us
Email support@mythicwall.com or use our contact form. Please do not send an item back before receiving return instructions from us.